Wednesday, July 16, 2014

What the Dog Saw, the Resident Experienced, and We Tried To Figure Out

Malcolm Gladwell always writes interesting stuff.  I like the way he thinks through topics of interest.  Of course, after reading his book, “What the Dog Saw,” I have to be careful about making generalizations and assuming I know what’s going on in his mind!

Gladwell examines the ways people are always trying to figure out what other people are thinking.  He gives many scenarios:  the TV infomercial guys, tastes in ketchup, investment risks, the Pill, the “Dog Whisperer,” and many others.  Each one is an opportunity to explore how any topic, situation, or person can be seen from more than one viewpoint.  Sometimes the most obvious conclusion, the “common sense” conclusion, is actually an incorrect one.  Errors of this type especially apply to generalizations, decision-making and understanding each other.

We make generalizations when we see a pattern and assume that pattern applies every time.  Gladwell points out that generalizations are not reliable if there is an unstable relationship between the category and the traits you are looking at.  Huh?  He gives pit bulls as an example.  Many people believe that pit bulls should be banned because of their reputation for attacking people.  But the category (pit bulls) and the trait (viciousness) are not always associated with each other, and police records show the vicious trait expresses more in different breeds in different years.  It turns out that viciousness is more a result of the owner personality and the owner/dog relationship.  Our generalization was faulty. 

Sometimes our generalizations are correct to begin with, but become faulty because of unseen changes over time.  Maybe a resident is very independent and, because of this, always tends to be agitated during activities of daily living (ADLs) and refuses to come out for group activities.  Can we assume this generalization is always true?  What if this month the resident has an undetected injury, maybe a spontaneous fracture, and is in significant pain?  The trait of resisting activities or help with ADLs will still be present, but for a different reason.

Activity professionals, due to the nature of our jobs, are in a unique position to notice things that other staff might not.  Many times I’ve had a resident tell me about pain they were suffering.  Had they told their nurse, I ask?  “No,” they say with a shrug.  So we continue to try to figure out the residents’ thought processes.  And, bless their hearts, they try to figure out ours.  What a challenge!

© Donna Stuart, ADPC    June 27, 2014*


Gladwell, Malcolm. What the Dog Saw. New York: Little, Brown and Company Hachette Book Group, 2009.

*This article first appeared on the Metrolina Activity Professionals Association Facebook page on 6/27/2014.

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